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ACES FAQs

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1. What is an ACES certificate?
2. Which Web browsers are able to support the use of digital certificates?
3. How long does it take to get an ACES certificate?
4. What do I do if I forget my Account Password?
5. How do I install a certificate on a MAC?
6. What types of ACES certificates are available and what are the differences?
7. How do I check the status of my application?
8. What is the difference between Account Password and Certificate Password?

1. What is an ACES certificate?
a. Just as a driver's license or passport identifies a person in a face-to-face transaction, an ACES certificate identifies a person in an online transaction. An ACES digital certificate ensures authenticity and accountability in citizen-to-government, business-to-government and government-to-government electronic transactions.

2. Which Web browsers are able to support the use of digital certificates?
a. Microsoft Internet Explorer 3.x and above, Firefox (Mozilla) 1.5 and above and older legacy Netscape Navigator 3.0 and higher Netscape Communicator 4.0. Currently the only web browser supported on the Apple Mac OS platform is Firefox. Safari is not supported.

3. How long does it take to get an ACES certificate?
a. Applicants should allow 3-5 days for the welcome letter to arrive in the mail. An ACES unaffiliated individual certificate takes approximately one complete business day to approve. Once approved, a welcome letter is mailed to the applicant’s address of record and will allow for immediate certificate retrieval. An ACES business representative certificate takes approximately 3-5 days to approve. Once IdenTrust receives the completed, notarized authorization form, we can normally approve the certificate request same day we receive all required forms. Once approved, a welcome letter will be mailed to the applicants address of record and allow for immediate certificate retrieval. Applicants should allow 3-5 days for the welcome kit to arrive in the mail.

5. How do I install a certificate on a MAC?
a. Currently the only browser that is supported in the Apple Mac computer is Mozilla’s Firefox. Please contact the IdenTrust customer support team if you need assistance retrieving a certificate on this platform.

6. What types of ACES certificates are available and what are the differences?
a. ACES Unaffiliated Individual Certificate - enables you to authenticate yourself in personal government transactions to gain access to restricted Web sites, and to send and receive e-mail communications using your digital certificate to authenticate yourself.

ACES Business Representative Certificate - enables you to authenticate yourself as an employee of a valid business in government transactions to gain access to restricted Web sites, and to send and receive e-mail communications using your digital certificate to authenticate yourself.

ACES Qualified Relying Party Certificate - for federal agency applications, including Web servers, to authenticate the agency's ownership of the application.

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Warning, to protect the identity of ACES certificate holders, only the certificate holder should be using the digital certificate. Allowing others to use your certificate through sharing your password or private key weakens the security of the system and presents a security danger to the certificate holder. Those certificate holders found to have shared this confidential information will be notified that their certificates can be revoked.



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