|1. What is an ACES certificate?
Just as a driver's license or passport identifies a person in a face-to-face
transaction, an ACES certificate identifies a person in an online transaction.
An ACES digital certificate ensures authenticity and accountability in
citizen-to-government, business-to-government and government-to-government
|2. Which Web browsers are able to support the use of digital certificates?
Microsoft Internet Explorer 3.x and above, Firefox (Mozilla) 1.5 and above and
older legacy Netscape Navigator 3.0 and higher Netscape Communicator 4.0.
Currently the only web browser supported on the Apple Mac OS platform is Firefox.
Safari is not supported.
|3. How long does it take to get an ACES certificate?
Applicants should allow 3-5 days for the welcome letter to arrive in the mail.
An ACES unaffiliated individual certificate takes approximately one complete
business day to approve. Once approved, a welcome letter is mailed to the
applicant’s address of record and will allow for immediate certificate retrieval.
An ACES business representative certificate takes approximately 3-5 days to
approve. Once IdenTrust receives the completed, notarized authorization form,
we can normally approve the certificate request same day we receive all required
forms. Once approved, a welcome letter will be mailed to the applicants address
of record and allow for immediate certificate retrieval. Applicants should allow
3-5 days for the welcome kit to arrive in the mail.
|5. How do I install a certificate on a MAC?
Currently the only browser that is supported in the Apple Mac computer is
Mozilla’s Firefox. Please contact the IdenTrust customer support team if you
need assistance retrieving a certificate on this platform.
|6. What types of ACES certificates are available and what are the differences?
ACES Unaffiliated Individual Certificate -
enables you to authenticate yourself in personal government transactions
to gain access to restricted Web sites, and to send and receive e-mail
communications using your digital certificate to authenticate yourself.
ACES Business Representative Certificate -
enables you to authenticate yourself as an employee of a valid business
in government transactions to gain access to restricted Web sites, and to
send and receive e-mail communications using your digital certificate to
ACES Qualified Relying Party Certificate -
for federal agency applications, including Web servers, to authenticate
the agency's ownership of the application.
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