Internet Explorer 7+ and Chrome all versions
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- Open the "Start Menu".
- Type in "Internet Options" in the search box.
- Click on the tab "Content".
- Click on the button "Certificates" and be in the tab marked "Personal".
- Select your certificate and click on "Export" then click on "Next".
- Be sure to select "Yes, export the private key" and click "Next".
- Check the boxes "Include all certificates in the certification path if possible" and "Export all Extended Properties" then click "Next" (Do NOT select "Delete the private if key the export is successful").
- Create a new "password" of your choosing (this is case sensitive) and then re-enter to confirm and click "Next".
- Click on the button "Browse" and here you can select where you want to save the export and give the certificate a name then click "Save" then click "Next".
- Click "Finish" and if you are asked to click on "Ok", please do so.
- If prompted for a password then enter your password that you normally use for the certificate.
Mozilla Firefox is no longer supported for retrieval however you may use the browser once you have enabled FIPS
To enable FIPS - Go to - Options> Security> Logins> Master Password enter and confirm the password. Next go to - Options> Advanced> Certificates> Security Devices> Enable FIPS. Your browser is now FIPS enabled.
To Export the certificate:
- Click the 'Tools' menu at the top of Firefox.
- Click 'Options'.
Click the 'Advanced' icon.
Open the 'Certificate Manager' window:
- Depending on your version of Firefox, you will either have icons on the left side or on the top of the options window.
Select the certificate you want to export, and click the 'Backup' button.
Choose the location to save the certificate file being created, and give it a name, then click 'Save'.
If prompted, enter the master password for the "Software Security Device" and click OK.
Create and confirm a backup password to protect the file being created, then click OK.
You should see an Alert saying 'Successfully backed up your security certificate(s) and private key(s)'.
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- If your icons are on the top of the Options window, click the 'Security' tab, then click 'View Certificates'.
- If your icons are on the left side, look for 'Certificates' in the main part of the Options window. Under the 'Certificates' heading, click 'Manage Certificates'.
OSX 10-9 - 10-10
Chrome and Safari are the supported browsers on Apple computers to allow ACES certificates to be downloaded. They both store the certificate in a program called Keychain Access which functions as a central store for security information on Apple computers. Here are directions for how to make a backup from the Keychain Access program
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- To locate Keychain Access, navigate to the applications folder on your hard drive, go to utilities and double click the Keychain Access program icon. You could also locate it by searching in the finder program and just double click its icon when you find the program after finder shows it to you.
- In Keychain Access, we will need to find your certificate by looking under the Category section on the lower left and clicking on the Certificates option. You may also have a My Certificates listed there and may need to look under both. After clicking on either 'Certificates' or 'My Certificates' a list of certificates on your computer will appear.
- Your IdenTrust issue will only show your name on it and if you click the arrow to the left it will show a "key from secure.identrust.com" underneath if it is the one issued to you by IdenTrust.
- Right click on the certificate icon next to the certificate labeled with your name and click export to start the process of backing up the certificate.
- Complete the certificate export making sure to change the name to something more descriptive like IdenTrust Certificate. When prompted for a password, make sure to provide a password you will be able to remember when you need to use the certificate backup file. The .p12 file form is the best to use and it is the default option. Also make sure to save the file to a folder or desktop where it can be easily found or mentally note where it's being saved (often in Documents).
- At the end you will also need to be able to confirm the login keychain password. This can be the same password you initially set up to login to your computer but can be something else if you opted to change it or reset it. After successfully confirming that, your certificate backup will be saved in the location you opted to store it in. We recommend storing a copy somewhere off the computer's main hard drive for safe keeping.