Although certain certificate/ account types may have been requested to
be set up with specific renewal procedures, most have been configured
with our standard renewal rules, which will be listed here.
Normally, you are able to renew your digital certificate within 90 days before your current one expires.
To renew, simply log into your account in our online
Center to begin the process.
If renewing before the certificate expires:
It will then walk you through the renewal-request process. Here are a list of tips
that our Technical Support team has found helpful to many people:
- You must log in by using your current digital certificate (unless it
is an SSL/TLS certificate).
- Within the Certificate Management Center, within the drop-down box
under your "Valid Certificates", select the option of 'I would like
to renew my certificate', and click the 'Continue' button.
- It will ask if you want to change your IdenTrust Passphrase. This may not be the same
"password" that you normally use when using your certificate. Unless you are
confident that you remember this Passphrase, you should choose to change it.
- This process is a request for a renewal. It still needs to be processed
and approved by our Registration team. Once approved, a new letter will be
physically sent to you with instructions on how to retrieve the new certificates.
This may take 3-5 business days.
- If any of your information has changed (or will soon) that normally goes into
the certificate, you should make sure to update that information while renewing.
(in most cases, only your name and email address are in the certificate) The only
time you can change information within the certificate, is during renewal. At any
other time, you need to reapply to get different information into the certificate.