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| RENEWING A CERTIFICATE FAQ's |  |
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Your certificate must be renewed periodically (every year for ECA and TrustID certificates,
and every two years for ACES certificates). Notification will be sent to your email
address 90 days before your certificate expires. Select from these frequently asked questions about renewing your certificate: Expiration dates & renewal:
If you have forgotten your passphrase or password or have other questions about them, please see the passphrase and password FAQ section. 1. When does my certificate expire? TrustID certificates expire one year from the date of issuance (retrieval); ACES certificates expire two years from the date of issuance. ECA certificates expire one, two or three years from the date of issuance. You can check your expiration date(s) by going to the Certificate Management Center and looking under the Manage Your Certificates heading. Your certificate(s) will be listed there, along with their status and expiration (“valid through”) date(s). You will also receive email notifications 90, 60, 30, 15, 7 and 1 day(s) before your certificate expires. 2. Which certificates can be renewed after the expiration date? Trust ID certificates may be renewed up to 30 days after their expiration dates. 3. Which certificates must be renewed before the expiration date? ACES (federal government) and ECA (DOD) certificates cannot be renewed after they expire. If your certificate has expired, you will need to apply for a new certificate. 4. How do I renew my certificate? If you have an SSL/TLS certificate, please see question 5 (How do I renew my server certificate?), below. For all other certificates, if your certificate has not expired and it is within 90 days of expiration, simply login to your account in the Certificate Management Center with your current digital certificate. In the box at the top of the page, click on the Renew button where it says “Please renew now,” then follow the on-screen directions. You may also look under Manage My Certificates and select I would like to renew my certificate from the pull-down menu. 
If your certificate has expired, you must login to the Certificate Management Center using your account number and IdenTrust passphrase. To do this, click Cancel when you are asked to authenticate with your certificate. When prompted, enter the account number that was sent to you in a letter when your account was originally approved, and your IdenTrust passphrase, the password you chose online when you applied for the certificate. Under the heading “Valid Certificates,” there should be only one option; choose All my certificates are expired, and I want to request a renewal, then click Continue and follow the on-screen directions. 5. How do I renew my server certificate? A server certificate is renewed like any other certificate, with the following changes:
You will then be asked to provide a CSR; copy and paste it into the field provided:  Follow the remaining on-screen directions to complete the renewal process. 6. How long does it take to renew my certificate? The renewal process usually takes 3-5 business days. Once we receive your renewal request, our Registration
team reviews and approves the account. Once approved, a letter with instructions on how to retrieve the renewed
certificate will be sent to you by US mail.
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RELATED CONTENT FEDERAL AGENCY PROGRAMS
STATE AGENCY PROGRAMS |
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