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What do I do if I forget my Account Password?



Answer:

If you have forgotten your password, and know your account number, you can request automated password assistance by following these simple steps.

  • In your web browser, browse to www.IdenTrust.com
  • Click on the Certificate Management Center
  • Click on the orange Login prompt on the left-hand portion of your screen
  • When the Choose a digital certificate windows prompt appears, click Cancel
  • Enter in your account number, then click on the I forgot my password link
  • You will receive an email from us with instructions on how to reset your password.

Please note: IdenTrust does not have access to any password and does not have the ability to reset for you. If you forgot your password, and you are unable to reset your password through the instructions above, it is like losing a driver's license or passport. You will need to apply for and purchase a new digital certificate.


Article number: 2510
Last Modified: April 7, 2016



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