Updating Company Address on an Application and Certificate
How to video on changing company address on an IdenTrust application and/or certificate.
Video Transcript
Account information changes, and updating certificate information.
Hello, welcome to IdenTrust. You may have encountered an issue with information listed on the certificate. For example, the name, company information, physical address, or email address could have changed.
In these situations, you will need to reapply and start the process over, as the information on the certificate cannot be changed or edited.
To begin the process, you will need to revoke the current certificate and then reapply.
For DOD ECA certificates, the certificate holder can revoke the certificate via signed email or send a notorized letter with the revocation request on company letterhead. Some authorized individuals, with appropriate security clearance, can also request certificate revocation including the trusted agent, who performed the identity confirmation, a trusted agent of the subscribing organization, the DOD employee, and the PKI sponsor.
For IGC certificates, the certificate holder can revoke via the Certificate Management Center, a signed email, or call support for the revocation request.
If you have an individual identity certificate for Trust ID, the certificate holder can revoke it via the certificate Management Center, send assigned email, or call support for the revocation request.
If you have a business identity certificate for Trust ID, the certificate holder
can revoke the certificate via signed email, or call support for the revocation request.
If you have a TLS/SSL certificate for Trust ID, the certificate holder can revoke via signed email, or call support for the revocation request.
If you have an IGC or trust ID Individual identity certificate and want
to revoke your certificate via the IdenTrust Certificate Management Center, you
will need to log in to the certificate Management Center by visiting
https://www.identrust.com
Click on my account. You will need to use the account number and account password and click login from manage your certificate.
Click the drop-down and select revoke your certificate. You can then choose a revocation reason and click next.
Once the certificate is revoked, please call support to reach a live agent for certificate voucher requests, as we will need to go over your options on the reapplication process. A voucher is not guaranteed as this process will require a new application
Hello, welcome to IdenTrust. You may have encountered an issue with information listed on the certificate. For example, the name, company information, physical address, or email address could have changed.
In these situations, you will need to reapply and start the process over, as the information on the certificate cannot be changed or edited.
To begin the process, you will need to revoke the current certificate and then reapply.
For DOD ECA certificates, the certificate holder can revoke the certificate via signed email or send a notorized letter with the revocation request on company letterhead. Some authorized individuals, with appropriate security clearance, can also request certificate revocation including the trusted agent, who performed the identity confirmation, a trusted agent of the subscribing organization, the DOD employee, and the PKI sponsor.
For IGC certificates, the certificate holder can revoke via the Certificate Management Center, a signed email, or call support for the revocation request.
If you have an individual identity certificate for Trust ID, the certificate holder can revoke it via the certificate Management Center, send assigned email, or call support for the revocation request.
If you have a business identity certificate for Trust ID, the certificate holder
can revoke the certificate via signed email, or call support for the revocation request.
If you have a TLS/SSL certificate for Trust ID, the certificate holder can revoke via signed email, or call support for the revocation request.
If you have an IGC or trust ID Individual identity certificate and want
to revoke your certificate via the IdenTrust Certificate Management Center, you
will need to log in to the certificate Management Center by visiting
https://www.identrust.com
Click on my account. You will need to use the account number and account password and click login from manage your certificate.
Click the drop-down and select revoke your certificate. You can then choose a revocation reason and click next.
Once the certificate is revoked, please call support to reach a live agent for certificate voucher requests, as we will need to go over your options on the reapplication process. A voucher is not guaranteed as this process will require a new application
